1. Information We Collect

Information You Provide Directly

When you create an account, place an order, sign up for our newsletter, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely through our third-party payment provider — we do not store full card numbers on our own servers)
• Account login credentials
• Any information you voluntarily provide in customer service communications, reviews, or feedback forms

Information Collected Automatically

When you browse our Site, we automatically collect certain information through cookies and similar tracking technologies, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited, time spent on pages, and click behavior
• Referring website or source

Information From Third Parties

If you choose to log in or connect through a third-party platform (such as Google or Facebook), or if you interact with us on social media, we may receive certain information from those platforms in accordance with their own privacy policies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order fulfillment — processing, packing, and shipping your orders, and communicating with you about their status
• Customer service — responding to inquiries, resolving issues, and processing returns or exchanges
• Marketing communications — sending promotional emails, newsletters, and personalized offers, where you've opted in (you may unsubscribe at any time)
• Site improvement — analyzing browsing behavior to improve our website's functionality, content, and overall user experience
• Fraud prevention — detecting and preventing fraudulent transactions and unauthorized account activity
• Legal compliance — fulfilling our legal and regulatory obligations

3. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

• Keep your shopping cart functioning correctly as you browse
• Remember your preferences and login status
• Understand how visitors interact with our Site so we can improve it
• Deliver more relevant advertising through third-party ad networks, where applicable

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Site, such as your ability to maintain items in your cart or stay logged into your account.

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

• Service providers — third parties who help us operate our business, including payment processors, shipping and fulfillment carriers, email marketing platforms, and customer service tools. These providers are only given access to the information necessary to perform their specific function, and are contractually obligated to protect your data.
• Legal requirements — when required to comply with applicable law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Maraz, our customers, or others.
• Business transfers — in connection with a merger, acquisition, reorganization, or sale of assets, in which case your information may be transferred as part of that transaction, subject to standard confidentiality protections.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy — including maintaining your order history, account information, and complying with legal, tax, and accounting obligations — unless a longer retention period is required or permitted by law.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you
• Correct any inaccurate or incomplete information
• Delete your personal information, subject to certain legal exceptions
• Opt out of marketing communications at any time, by clicking "unsubscribe" in any marketing email or contacting us directly
• Restrict or object to certain types of processing
• Data portability, where applicable, allowing you to receive a copy of your data in a structured, commonly used format
• Withdraw consent, where our processing is based on your consent, at any time

To exercise any of these rights, please contact us at [email]. We will respond to your request within the timeframe required by applicable law.

7. Children's Privacy

Our Site is not intended for, and we do not knowingly collect personal information from, children under the age of 13 (or the applicable minimum age in your jurisdiction). If we become aware that we have inadvertently collected personal information from a child without appropriate parental consent, we will take steps to delete that information promptly.

8. International Data Transfers

If you are accessing our Site from outside of your country, please be aware that your information may be transferred to, stored, and processed in other jurisdictions, where our servers and central database are located. By using our Site, you consent to this transfer.

9. Data Security

We implement industry-standard security measures, including encryption and secure server infrastructure, to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy applies only to our Site, and we are not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any external sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated "Last Updated" date, and significant changes may also be communicated via email or a notice on our Site.